No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out.
What should I do after payment
Wait for us to ship and shoot the QC and waybill of your shoes to you (we will process the shooting and delivery within 48 hours)
When will my purchased shoes be delivered?
Usually the delivery time is 8-18 days (Global)
How should I track my package?
Track your package via 17track.net after the package generates the tracking number we send to you (within 72 hours)
My area is a remote area, will you deliver it normally?
Of course, we ship worldwide and will not charge any extra postage
I need expedited delivery of my goods
We do not support expedited packages for the time being. The speed of package transportation depends greatly on the speed of customs inspection. We cannot control this time.
Are you legal?
Of course, we are 100% legal, and there are many customers who trust us. In our Discord community, if you have doubts about this, you may click the Discord button on the right to join our community and communicate with our members
How to pay
Pay by PayPal/Credit Card/Bank Card/Debit Card, after you buy the shoes, there is a detailed tutorial to teach you how to pay for the order (if you have any concerns about this, please contact us, online 16 hours a day )
Is my payment at risk?
No, if there is any problem with your payment, you can contact us via WhatsApp/ins/Discord, we will refund all unidentified payments
Are your products safe?
All our materials and product samples must pass standardized tests regarding biological and chemical safety. We use certain material specifications and procedures to ensure product quality as well as consumer-safety. With rigid compliance processes and updates we also want to ensure our consistent improvement in this area.
What can I do about the product I bought that is defective?
If you are dissatisfied with the quality of your product, please Contact us. There, your claim will be discussed competently with you and, if the claim is justified, the purchased item will be replaced. It is our aim to help you in a fast and uncomplicated way if you have a justified claim.
If you have ordered the product online, please see our Return Policy for detailed information.
Tips: Please be sure to fill in your order number when paying, so that we can process the order. It is best to contact us after payment. If we cannot contact you, we will send your QC and waybill to the email you filled in. According to our As a rule of thumb, most people don’t pay attention to incoming emails.
Finally, I wish you a happy shopping~
